Enviro News Asia, Jakarta — PT PLN (Persero) has recorded significant achievements in enhancing the reliability of electricity supply throughout 2024.
Through digital transformation and intensive maintenance, PLN successfully reduced the average frequency of power outages (System Average Interruption Frequency Index / SAIFI) by 24.32%, reaching 3.23 times per customer per year in 2024.
Additionally, the company managed to decrease the average duration of outages (System Average Interruption Duration Index / SAIDI) by 5.29% in 2024, a reduction of 17.89 minutes compared to 2023.
PLN President Director, Darmawan Prasodjo, stated in an official release that this achievement is concrete evidence of the company’s commitment to providing reliable and high-quality electricity services to all Indonesians.
It also reflects PLN’s contribution to realizing President Prabowo Subianto’s Asta Cita vision of achieving national energy resilience.
“Electricity has now become a primary need for all people. Therefore, PLN will continue to improve the quality of power supply to support better living standards and economic growth,” said Darmawan.
Furthermore, as of December 2024, network losses were recorded at 8.55%, or 100.45% of the targeted 8.51%.
This five-year trend shows that the network loss realization has improved compared to previous years.
Darmawan attributed this accomplishment to the relentless efforts of PLN employees nationwide, who are committed to enhancing electricity reliability.
He expressed his deep appreciation for their dedication to improving the quality of the nation’s electricity services.
“This is the result of the spirit and hard work of PLN personnel who strive to improve the reliability and service of electricity across the country. They have carried out their duties tirelessly and with pride to strengthen national energy resilience,” said Darmawan.
He explained that this success is also the outcome of PLN’s comprehensive digital transformation, which began in 2020.
The end-to-end digitalization—covering generation, transmission, distribution, and customer services—enables precise fault mapping, real-time monitoring, and more responsive troubleshooting.
“The increasing reliability of electricity supply is the result of the strategies we’ve implemented, particularly digitalization across all electricity sectors. Alhamdulillah, with these efforts, PLN has maintained the stability and reliability of power supply for the public,” he added.
He emphasized that this achievement not only improves customer service quality but also strengthens public trust in PLN as a strategic national institution that is responsive to technological advancements and societal needs.
“With this positive trend, we are optimistic that PLN will continue to improve power supply reliability, support national economic growth, and promote the use of environmentally friendly energy sources,” he explained.
One notable digital innovation by PLN is the PLN Mobile app, which allows customers to directly report service disruptions to PLN personnel.
The app is integrated with the Virtual Command Center (VCC) and Yantek Mobile (Technical Service), enabling faster and more efficient responses to outages.
Darmawan also reported that the number of PLN Mobile users in 2024 rose by 5,454,018 compared to 2023. As of December 2024, the total number of users reached 52,480,387—an increase from 47,026,369 users in December 2023.
He noted that this surge in PLN Mobile users reflects the company’s performance over the past year and is evident in the app’s stable rating of 4.9 on the Play Store.
“Five years ago, we frequently received complaints about delayed responses to electricity issues. Now, with PLN Mobile, customers can report issues directly, and our field personnel can respond more quickly through an integrated system,” Darmawan concluded. (*)
